Privacy Policy

Total Cleaning Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book services.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Phone number
• Email address
• Physical address
• Service details and preferences
• Photos or videos related to your service (when applicable)

We may also collect limited technical information automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited on our website

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

• Schedule and manage service appointments
• Provide quotes and respond to inquiries
• Communicate about bookings, changes, or follow-ups
• Process payments and deposits
• Improve our services, website, and customer experience
• Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information.

Calls & Text Messaging

By providing your phone number, you consent to receive service-related calls or text messages from Total Cleaning Service, including appointment confirmations, updates, and follow-ups. Message and data rates may apply.

We do not send unsolicited marketing messages, and communication is limited to service-related purposes.

Booking & Third-Party Services

Online bookings and payments are processed through Fieldd, our service management and payment platform. Information submitted through our booking forms may be stored and processed by Fieldd in accordance with their privacy and security policies.

We may also use trusted third-party providers for:

• Website hosting
• Analytics
• Email or text communication
• Payment processing

These providers are only given access to information necessary to perform their services and are required to protect your data.

Photos & Video

With your consent, we may take before-and-after photos or videos for documentation, quality control, training, or marketing purposes. No personally identifiable information will be shared without permission.

If you prefer not to have photos or videos taken, please notify us prior to service.

Cookies & Analytics

Our website may use cookies or similar technologies to analyze traffic and improve functionality. You can control cookie settings through your browser preferences.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures and trusted third-party platforms. While we work hard to safeguard your data, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to provide services, meet legal requirements, or resolve disputes.

Your Choices & Rights

You may request to:

• Access or update your personal information
• Correct inaccurate information
• Request deletion of your data, subject to legal or operational requirements

To make a request, please contact us using the information below.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

Total Cleaning Service
7653 Fullerton Rd.
Suite G
Springfield, VA 22153

Phone: (703) 232-6027
Email: info@totalcleaningservice.com

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