Privacy Policy

Total Cleaning Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book services, or receive communications from us.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Physical address (service location)
• Service details and preferences
• Payment information (processed securely through Fieldd)
• Gift card purchase and redemption details
• Photos or videos related to your service (when applicable)

We may also collect limited technical information automatically, such as:

• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Referring website or search query

This information helps us improve website performance and your experience.

2. How We Use Your Information

We use your information to:

• Schedule and manage service appointments for residential and commercial customers
• Provide quotes and respond to inquiries
• Communicate about bookings, confirmations, changes, or follow-ups
• Process payments, deposits, and gift card transactions
• Send automated service reminders and follow-up messages via our booking platform
• Improve our services, website, and customer experience
• Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Calls & Text Messaging (SMS)

By providing your phone number when booking or contacting us, you consent to receive service-related calls or text messages from Total Cleaning Service. These may include:

• Appointment confirmations and reminders
• Technician on-the-way notifications
• Booking updates or schedule changes
• Post-service follow-ups and review requests

These messages are sent through our booking platform, Fieldd. Message and data rates may apply. Message frequency varies based on your service activity.

To opt out: Reply STOP to any text message at any time, or contact us at (703) 232-6027 or info@totalcleaningservice.com to be removed from messaging.

We do not send unsolicited marketing messages. All communication is limited to service-related purposes.

4. Booking, Payments & Third-Party Services

All online bookings, deposits, invoices, payments, and gift card transactions are processed through Fieldd (book.totalcleaningservice.com), our service management and payment platform. Information submitted through our booking forms is stored and processed by Fieldd in accordance with their privacy and security policies.

We may also use trusted third-party providers for:

• Website hosting — Webflow
• Analytics — Google Analytics
• Booking, payments & communications — Fieldd
• Payment processing — Fieldd / Stripe
• Lead generation & advertising — Google Local Services Ads

These providers are only given access to information necessary to perform their services and are contractually required to protect your data.

5. Google Local Services Ads

We participate in Google Local Services Ads (LSA), which allows customers to contact us directly through Google Search. When you submit a lead or message through Google LSA, your name, phone number, and service request details may be shared with us by Google. This information is used solely to respond to your inquiry and schedule service. Google’s handling of your data is governed by Google’s Privacy Policy (policies.google.com/privacy).

6. Photos & Video

With your consent, we may take before-and-after photos or videos at your property for documentation, quality control, training, or marketing purposes. These may be used on our website, social media, or YouTube channel.

No personally identifiable information such as your name, address, or face will be shared without your explicit permission. Photos show floors, rugs, or surfaces only.

If you prefer that no photos or videos be taken at your property, please notify us prior to or at the start of service.

7. Cookies & Analytics

Our website may use cookies or similar tracking technologies to analyze traffic, understand how visitors use our site, and improve functionality. We may use Google Analytics or similar tools for this purpose. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures and trusted third-party platforms. All payment data is handled by PCI-compliant processors. While we work diligently to safeguard your data, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to provide services, fulfill our business obligations, meet legal requirements, or resolve disputes. Customer records are retained in our booking system in accordance with Fieldd’s data retention policies.

10. Your Choices & Rights

You may request to:

• Access or receive a copy of your personal information
• Correct inaccurate information we hold about you
• Request deletion of your data, subject to legal or operational requirements
• Opt out of SMS/text communications at any time

To make a request, contact us using the information in Section 13 below.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Total Cleaning Service
7653 Fullerton Rd. Suite G
Springfield, VA 22153
Phone: (703) 232-6027
Email: info@totalcleaningservice.com