Terms & Conditions

Please read these Terms & Conditions carefully before booking services with Total Cleaning Service (“TCS,” “we,” “us,” or “our”). By scheduling service, submitting a booking request, or allowing us to perform work at your property, you agree to the terms outlined below.

1. Booking & Scheduling

Appointments may be booked online through our website or by phone.

Appointment times are arrival windows and not guaranteed exact arrival times. We reserve the right to reschedule appointments due to weather, equipment issues, safety concerns, or other unforeseen circumstances.

2. Deposits & Payments

A non-refundable deposit equal to 25% of the estimated service total, with a minimum deposit of $200, is required to secure your appointment.

Deposits are used to reserve your scheduled time, prepare equipment and materials, and account for scheduling and travel logistics. Once an appointment is booked, that time is removed from availability and other work may be declined. For this reason, deposits are non-refundable.

The deposit is applied toward the final service total. Any remaining balance is due upon completion of service unless otherwise agreed in writing.

Failure to provide payment may result in cancellation of service or withholding of final documentation, photos, or completion confirmation when applicable.

3. Cancellations & Rescheduling

Cancellations or rescheduling requests must be made at least 48 hours before the scheduled appointment.

Cancellations made with less than 48 hours’ notice may result in forfeiture of the deposit, as the reserved time and resources may not be recoverable.

Same-day cancellations or no-shows may be charged up to the full service amount.

4. Access to Property

You are responsible for ensuring safe and timely access to the service area. This may include providing door codes, garage codes, lockboxes, or on-site access approval.

For Move-In and Move-Out Cleaning services only:
Before we arrive, please ensure that all cabinets, drawers, the dishwasher, and the refrigerator are completely emptied. Any personal items left behind may require removal, and a disposal fee may be added to the final cleaning price if applicable.

If we are unable to access the property at the scheduled time, the appointment may be canceled and the deposit forfeited.

5. Furniture & Belongings

Customers are responsible for removing small personal items, décor, electronics, and breakables prior to service.

Furniture moving is included only when explicitly stated for the selected service. We are not responsible for damage to items that are unstable, previously damaged, or improperly assembled.

6. Service Scope & Results

Services are performed according to industry standards and the scope selected at the time of booking.

Not all stains, odors, wear patterns, or damage can be fully removed or repaired. Results may vary based on material type, condition, age, and prior treatments.

Certain conditions—such as weakened carpet backing, delamination, color loss, fiber damage, permanent staining, or material defects—may limit results or increase the risk of failure during cleaning or repair.

7. Estimates & Pricing Adjustments

Estimates and online quotes are based on visible conditions and the information provided at the time of booking.

In some cases, additional issues may be discovered once work begins or materials are accessed. If additional work is required that was not visible or reasonably identifiable prior to service—such as damaged tack strips, subfloor issues, padding failure, or hidden pet damage—we will communicate the findings and any associated price adjustments before proceeding.

Final pricing may be adjusted accordingly.

8. Right to Refuse or Cancel Service

We reserve the right to refuse, pause, or cancel service if actual job conditions differ from the information provided at the time of booking.

This includes, but is not limited to:

• Misrepresentation of the scope of work
• Unsafe, unsanitary, or hazardous working conditions
• Structural or material conditions that could result in damage or personal injury
• Excessive clutter or blocked access preventing proper service
• Presence of biohazards, pests, or aggressive animals
• Conditions requiring services outside the selected scope or pricing

If service is refused or canceled due to these conditions, the deposit may be forfeited and a trip or assessment fee may apply.

We will always communicate any issues before canceling service whenever possible.

9. Conduct & Professional Interaction

We expect all interactions to remain respectful and professional.

We reserve the right to refuse, pause, or cancel service if a customer, occupant, or any individual present becomes hostile, threatening, abusive, or argumentative in a manner that interferes with our ability to safely and professionally perform the service.

This includes verbal harassment, aggressive behavior, intimidation, or refusal to follow reasonable instructions related to safety or service execution.

If service is stopped or canceled due to these conditions, the deposit may be forfeited and applicable fees may apply.

We are committed to providing a positive experience and will always aim to resolve concerns professionally whenever possible.

10. Pre-Existing Conditions, Accidental Damage & Liability

We take care to perform all services professionally and according to industry standards.

We are not responsible for pre-existing damage, normal wear and tear, manufacturer defects, improper installation, or issues caused by prior cleaning methods, chemical treatments, or age-related deterioration.

If accidental damage is caused directly by our work, we will take reasonable steps to repair or correct the issue when possible. Any claims must be reported within 24 hours of service completion so the issue can be properly evaluated.

Our responsibility for accidental damage is limited to the reasonable cost of repair or correction related to the service performed. We are not responsible for full replacement, loss of use, or consequential damages unless otherwise required by law.

11. Safety & Work Environment

Pets must be secured during service. Work areas must be safe, accessible, and free of hazards.

We reserve the right to stop or refuse service if conditions are deemed unsafe or unsanitary.

12. Photos, Video & Documentation

We may take before-and-after photos or videos for documentation, quality control, training, or marketing purposes.

No personally identifiable information will be shared without consent. If you prefer your property not be photographed, please notify us prior to service.

13. Satisfaction & Communication

If you have concerns about the service performed, please notify us within 24 hours of service completion and allow us the opportunity to address the issue.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The most current version will always be available on our website.

Contact Information

Total Cleaning Service
7653 Fullerton Rd.
Suite G
Springfield, VA 22153

Phone: (703) 232-6027
Email: info@totalcleaningservice.com

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